FAQ

ABOUT CORPORATE HOUSING

Q. WHAT IS CORPORATE HOUSING?
A. Corporate housing is the industry in which living accommodations are provided on a short-term basis. Whether you are a business traveler, family on vacation or temporarily in between homes, corporate housing is the solution to your housing needs.

Q. ARE CHURCHILL CORPORATE APARTMENTS ONLY FOR USE BY CORPORATIONS?
A. No. Churchill serves all people who are in need of temporary housing: corporate travelers, Human Resource/Relocation departments, pleasure travelers, singles and families. We also serve the insurance industry for displaced clients in need of furnished housing.

Q. WHAT ARE THE BENEFITS OF CHURCHILL TEMPORARY HOUSING OVER A HOTEL?
A. We provide quality, full-size accommodations at a lower cost than most hotel rooms. Our apartments provide the space, privacy and comfort you’d expect in your own home. Churchill’s temporary housing offers the same services and amenities you would find at a top hotel plus fully-equipped kitchens and beautifully furnished living, sleeping and dining areas. Our apartments feature high-speed Internet access and space to work at home. Most properties offer a doorman, concierge, fitness centers, meeting facilities and housekeeping services. You receive all these benefits while paying less than you would a for single hotel room.

Q. ARE YOU SIMILAR TO AN EXTENDED STAY HOTEL?
A. No. Churchill Living provides more spacious living areas than extended-stay hotel suites at a lower price.

Q. IS THERE A MINIMUM STAY?
A. Yes. Most locations have a 30-day minimum length of stay.

THE CHURCHILL LIVING ADVANTAGE

Q. WHAT IS THE DIFFERENCE BETWEEN CHURCHILL AND OTHER CORPORATE HOUSING COMPANIES?
A. Churchill has immediate and detailed first-hand knowledge of the areas we serve. We have been providing temporary housing and furniture rental for over 30 years. Our staff works one-on-one with the area’s top properties, making sure our customers have access to the best, most competitively priced corporate housings available. With offices in New York, New Jersey, Connecticut, Massachusetts, Pennsylvania and Washington DC, Churchill is closely connected to the neighborhoods in which we offer housing. Churchill offers a diverse portfolio of products, all with the goal of providing optimum quality and convenience to our clients. As a leading corporate housing provider, our expansive furniture division figures prominently, affording an overall cost savings on our corporate units.

Our offering extends from 1,500+ of our own furnished units in the Northeastern US, to 8,000+ managed units through our Nationwide Network, built on strong relationships with providers and landlords across the United States.

Churchill has built a solid reputation for providing unmatched service in our region. Over the years, many of our clients expressed a desire for us to expand our reach. Spearheaded by our National Corporate Housing team, we boast a nationwide network of relationships with landlords, housing sources and service providers. Our winning formula of combining these unique relationships with our unrivaled level of service, allows us to satisfy even the most discerning executive’s needs. Whether the need is short term or long, our scope of services will make for a smooth, hassle-free relocation.

Q. WHAT ARE THE BENEFITS OF A CHURCHILL CORPORATE APARTMENT?
A. Unlike other corporate housing providers that follow a cookie-cutter design template, Churchill provides stylish apartments individually furnished and accessorized by professional designers giving each home a welcoming appeal.

With your suitcases in hand you will arrive at your temporary home to find a professionally cleaned, tastefully decorated and fully-furnished apartment. Your telephone, cable, high-speed Internet, housewares and kitchen are ready to use.

Churchill utilizes proprietary invoice processing software that consolidates all individual charges onto one monthly statement. Encompassing all charges into a single invoice ensures ease of payment and tracking of information.

Q. WHAT’S INCLUDED IN A CHURCHILL CORPORATE APARTMENT?
A. Churchill corporate apartments come with all of the amenities of home including professionally designed, quality furnishings and fully-appointed kitchens, baths and bedrooms. Some locations also have use of the pool, clubhouse and exercise facilities on-site.

Q. ARE YOUR PRICES COMPETITIVE?
A. Churchill offers the most competitive rates in the industry. Churchill has been in the corporate apartment business for over 30 years and has long standing relationships that allow us to get the best deals and best apartments and pass the savings along to you, even though you may pay more at a hotel.

Q. CAN YOU PROVIDE APARTMENTS NATIONWIDE?
A. Yes, via our national network of corporate housing partnerships, Churchill is able to provide quality housing coast to coast.

Q. DO YOU OFFER APARTMENTS IN AREAS NOT LISTED ON YOUR WEBSITE?
A. Yes. If you are unable to locate a Churchill apartment in the area you require, please contact our national housing department.

Q. CAN I ACCESS DETAILED INFORMATION ABOUT MY CHURCHILL APARTMENT?
A. Yes. You may access your personalized information via the Churchill Extranet. This online management tool provides valuable information regarding your account including: move-in/out instructions, key arrangements, driving directions, apartment photos and more. All this information is available to our guests pre-arrival.

ABOUT CHURCHILL LIVING'S APARTMENTS

Q. WHAT IS A TYPICAL CHURCHILL APARTMENT LIKE?
A. Churchill Living manages over 1,500 apartments in New York, New Jersey, Connecticut, Florida, Massachusetts, Washington DC and Rhode Island. Through our National network of housing providers, Churchill offers quality housing throughout the United States. After 30 years of serving the temporary housing market, we understand what travelers need to make their stay more comfortable. Our fully-furnished apartments are located in top-rated buildings in convenient locations. They boast spacious floor plans and are supplied fully-appointed with housewares, bed/bath packages and electronics - all the conveniences to make each guest feel At Home Anywhere.

Q. WHAT SIZE APARTMENTS DO YOU HAVE AVAILABLE?
A. We provide our guests with the most spacious apartments available. Depending on the desired location, Churchill offers fully-furnished studio, one, two and three-bedroom apartments.

Q. WHAT TYPE OF PROPERTIES DO YOU HAVE?
A. Churchill apartments are located premiere apartment buildings, complexes and communities near major business centers, throughout the United States.

Q. WHAT’S INCLUDED IN A CHURCHILL CORPORATE APARTMENT?
A. Churchill corporate apartments come with all of the amenities of home including professionally designed, quality furnishings and fully-appointed kitchens, baths and bedrooms. Some locations also have use of the pool, clubhouse and exercise facilities on-site.

Q. WHAT HOUSEHOLD ITEMS ARE PROVIDED IN CHURCHILL’S FULLY-FURNISHED CORPORATE APARTMENTS?
A. Click here for a complete list of household amenities.

Q. CAN I BRING MY FAMILY PET?
A. Many of Churchill's properties allow small pets with an additional pet deposit. Please contact your sales representative for more information.

Q. CAN YOU ACCOMMODATE MY SPECIAL NEEDS?
A. Yes, Churchill can accommodate most special requests. For example, we can provide baby and children’s furniture and international packages such as Asian cooking utensils, etc. We can even stock you refrigerator prior to your arrival. Please make your sales representative aware of your needs.

Q. WHAT IF I HAVE A PROBLEM DURING MY STAY?
A. Our staff is available to help you 24 hours a day, 7 days a week. You will be provided with a toll free number to call should you encounter any issues. Routine requests can be submitted on-line via your Extranet account.

Q. DO YOU PROVIDE HOUSECLEANING SERVICES?
A. Yes, we can provide any level of housekeeping you require. We employ our own professional housekeepers, not an outside company, to provide housekeeping on a bi-weekly basis in New York City. In other locations we can arrange daily, weekly or bi-weekly cleaning services for an additional fee.

Q. ARE THERE LAUNDRY FACILITIES?
A. Yes, all apartments offer laundry facilities, whether in the apartment or elsewhere on the property.

Q. WHAT ARE YOUR LONG DISTANCE CALLING RATES?
A. Unlike hotels, where you are charged for each and every call, all local telephone calls are free. Additionally, we have the lowest long distance rates of any of our competitors.

Q. HOW DO I ARRANGE FOR HIGH-SPEED INTERNET ACCESS?
A. The majority of Churchill apartments include high-speed Internet access. Please ask your representative about high-speed Internet access in your apartment when placing your reservation.

Q. CAN YOU ACCEPT PACKAGES FOR RESIDENTS?
A. Most of our properties offer free package pick-up at the office. When you are unavailable to sign for packages, we will do so for you and hold them for up to five (5) business days.

STAYING WITH CHURCHILL

Q. WHAT IS THE PROCESS FOR SELECTING MY APARTMENT?
A. You can view the listings on our web site or speak with a reservation specialist to help make your selection. At your request, we’ll arrange a personal guided tour of the apartment or apartments you are interested in.

Q. WHAT IS THE LEASING PROCESS?
A. Your credit standing will determine the security deposit required. The first month’s payment is required upfront unless other arrangements have been made.

Q. WHAT IS THE INVOICING PROCESS?
A. All monthly charges are consolidated into one itemized statement. This will include the monthly rent charge, utilities, long distance, telephone and cable services, where applicable. You may pay this bill by check, money order or with a credit card (MasterCard, Visa, American Express, Discover and Diners Club).

Q. CAN I ACCESS DETAILED INFORMATION ABOUT MY CHURCHILL APARTMENT?
A. Yes. You may access your personalized information via the Churchill Extranet. This online management tool provides valuable information regarding your account including: move-in/out instructions, key arrangements, driving directions, apartment photos and more. All this information is available to our guests pre-arrival.

Q. WHAT TIME IS MOVE IN?
A. To allow for your apartment to be professionally cleaned and prepared, we ask that you arrive after 3 PM on your check-in day. We will provide secure storage of your personal items if you must arrive prior to this time. If you will be arriving very late in the evening we can also shop for groceries and stock your refrigerator. Just ask about our concierge services.

Our guests receive a courtesy call shortly after move-in to ensure the highest quality services and to answer any questions. Your staff is available around the clock if you need immediate assistance.

Q. HOW DO I GET THE KEYS TO THE APARTMENT?
A. Our move-in specialists will arrange this for you. We can leave the keys with the doorman, overnight them to your attention or make other arrangements to suits your needs.

Q. MY STAY WILL BE ESPECIALLY LONG, AND I HAVE SOME LARGE ITEMS I WOULD LIKE TO BRING ALONG. IS THERE ANYTHING SPECIAL I NEED TO DO?
A. Your customer service department can arrange for use of service elevators in certain buildings. Please notify your representative before move-in.

Q. CAN I EXTEND MY LEASE?
A. Churchill is happy to extend your lease, however it is important to contact us immediately when your need to extend the lease becomes apparent. At Churchill, we pride ourselves on being very flexible and will do our best to keep you in the same unit or at least the same building.

Q. SHOULD I CLEAN THE APARTMENT BEFORE DEPARTURE?
A. All personal items and trash must be removed and the apartment left in the same condition as found upon move-in. Upon your departure, we will inspect the apartment. At this time, we document and photograph any excessive wear and tear or damages.

Q. WHAT CAN I EXPECT AT THE TIME OF MY MOVE-OUT?
A. Shortly before your scheduled move-out, your representative will call to confirm your departure date. Arrangements will be made for your departure, including key drop off instructions. We will ask for forwarding information for any letters or packages that may arrive to your attention.

Q. ARE THERE ANY CHARGES AFTER I MOVE OUT?
A. Normal wear and tear is expected on our furniture and within the apartment. Churchill will provide digital photos of any damages that are found as a result of your stay. We keep detailed property records and you will be charged only for any excessive wear or damages found.

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